Refund policy

🔁 REFUND, RETURN & EXCHANGE POLICY

Last Updated: [22/02/2026]

At Unmatched Kicks, we specialize in limited-edition and premium apparel sourced through verified secondary market channels. Every product undergoes authenticity and quality checks before dispatch.

Due to the exclusive and resale nature of our products, please review our policy carefully before placing an order.


📦 Returns & Exchanges

We do not accept returns or exchanges for the following reasons:

  • change of mind

  • incorrect size selection

  • personal preference

  • delayed delivery caused by courier partners

  • minor variations in packaging or manufacturing

Customers are advised to review product details and sizing carefully before placing an order.

⚠️ Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is:

  • damaged

  • defective

  • incorrect

you must notify us within 48 hours of delivery.

If you receive an item that is damaged, defective, or incorrect, you must notify us within 48 hours of delivery.

Once the details are verified by our team, the return and replacement process will be initiated, and the replacement will be completed within 5–7 days.

To report an issue:

Email: unmatchedkicks@gmail.com
WhatsApp: +91 77100 96203

Please include:

  • Order ID

  • Clear photos of the product

  • Photos of packaging

  • Description of the issue

Once the issue is verified, we will provide an appropriate resolution, which may include:

✔ replacement (subject to availability)
✔ exchange
✔ store credit

Requests submitted after 48 hours of delivery may not be eligible for resolution.

✅ Authenticity Assurance

All products sold by Unmatched Kicks are sourced from verified secondary market suppliers and undergo authenticity and quality checks prior to dispatch.

We do not sell counterfeit products.

🚚 Order Processing & Dispatch

Products marked Instant Ship are dispatched promptly from our warehouse.

Products with specific delivery timelines are clearly mentioned on the product page. By placing an order, customers acknowledge and accept the stated timelines.

📦 Shipping & Delivery

Tracking details are shared within 24 hours of dispatch via email or WhatsApp.

While delays may occasionally occur due to logistics, weather, or operational factors, our team actively assists customers in tracking and resolving delivery issues.

❌ Order Cancellations

Orders cannot be cancelled once they have been processed or dispatched.

If you need to request a cancellation before dispatch, please contact us immediately. Cancellation requests are subject to order status and approval.

💳 Refunds & Store Credit

If a resolution is approved after verification:

Store Credit

Store credit (if offered) will be issued within 48 hours and can be used for future purchases.

Refunds (if applicable)

Refunds are processed to the original payment method within 5–7 business days after approval.

Shipping charges are non-refundable unless the issue is due to an error on our part.

📌 Non-Returnable Situations

We cannot offer replacements, refunds, or credits in the following cases:

  • issues reported after 48 hours of delivery

  • normal wear and tear

  • damage caused by misuse or improper care

  • refusal to accept delivery

    📞 Contact Information

    For any return or order-related concerns, please contact:

    📧 unmatchedkicks@gmail.com
    📱 WhatsApp: +91 77100 96203

    Our support team will assist you promptly.